Shipping policy

Shipping Policy

Processing Times

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing the next business day.

Once your order has been processed, you will receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery times vary by location:

Domestic (Same Country): 3–7 business days
International: 7–21 business days, depending on destination and customs processing

Please note that delivery estimates may vary due to courier delays, weather conditions, or high-volume seasons.

Shipping Rates

Shipping charges are calculated at checkout based on your location and selected shipping method.
We occasionally offer free or discounted shipping promotions—be sure to check our homepage or subscribe to our newsletter.

Order Tracking

Once your plushie bag ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.

Lost, Delayed, or Damaged Packages

We are not responsible for delays caused by the carrier, customs, or incorrect address information.
If your package arrives damaged, please contact us within 48 hours with photos so we can assist.
For lost packages, please reach out to our support team and we’ll work with the carrier to find a solution.

Customs & Import Fees (International Orders)

International customers are responsible for any customs fees, taxes, or import duties that may apply. These charges vary by country and are not included in our pricing.